If some data is missing or outdated, the cause is usually outside SuperAge. In most cases, Apple Health does not have the metric yet, a Health permission was turned off, or the source app has not finished syncing.
Use the checks below in order. Stop as soon as you find the first failed check.
Apple’s guide to Health data sources is useful while troubleshooting: Manage Health data on your iPhone, iPad, or Apple Watch.
What this usually means
Most cases come down to one of these:
- Apple Health does not have the exact metric yet.
- The metric exists in Apple Health, but only as older history and not as a recent entry.
- A Health permission was turned off for the source app, for SuperAge, or for both.
- The source app is still syncing and has not finished writing the value into Apple Health.
Imported or connected data can arrive in phases. A source app may show a new value first, then write it to Apple Health later.
Check in this order
- Open Apple Health and confirm the exact metric exists there. If you expect resting heart rate, VO2 max, HRV, sleep, or another value, check that exact field in Apple Health first.
- Confirm there are recent entries, not only old history. If Apple Health only shows older samples, SuperAge cannot show a newer value yet.
- If the value looks wrong, incomplete, or older than expected, inspect the source or data source details in Apple Health. Make sure the expected app or device is actually writing the recent samples you expect.
- Review Health permissions for both the source app and SuperAge. Make sure the source app can write the metric and SuperAge can read it.
- Open the source app and trigger a sync if it offers one. Many connected or imported sources write to Apple Health only after their own sync finishes.
- Reopen SuperAge after the value appears in Apple Health.
- If the metric is present in Apple Health, the entries are recent, the Apple Health source details look correct, and both the source app and SuperAge permissions are enabled, but SuperAge still shows blank or stale data, treat this as a SuperAge-side issue rather than only an Apple Health or source-app issue.
If the metric is not in Apple Health, SuperAge has nothing new to read.
What SuperAge can read
SuperAge can read supported metrics that already exist in Apple Health. If the metric is there and SuperAge still has Health access, SuperAge can use it.
What SuperAge cannot fix
- SuperAge cannot force another app to sync.
- SuperAge cannot make Apple Health receive a value that the source app never wrote.
- SuperAge cannot turn a Health permission back on after it was turned off.
- SuperAge cannot fix partial or delayed sync behavior in a third-party source app.
When to suspect Apple Health or the source app
- The metric is missing in Apple Health as well as in SuperAge.
- Apple Health shows only older entries and no recent data for that metric.
- The source app shows a newer value than Apple Health does.
- The source app has a sync button, pending refresh, or obvious sync delay.
- Apple Health source details show the wrong app or device, incomplete data, or no recent samples from the source you expected.
- Permissions for the source app or SuperAge do not include the metric you expect.
If none of those is true, and Apple Health has the metric with recent entries from the expected source while both apps still have the right permissions, the problem should be treated as a SuperAge-side issue.
When to contact SuperAge
Email [email protected] after you confirm all of these are true:
- Apple Health shows the exact metric.
- The metric has recent entries.
- Apple Health shows the expected source app or device.
- The source app can write the metric.
- SuperAge can read the metric.
Include the metric name, date range, source app or device shown in Apple Health, device model, iOS version, and what SuperAge shows instead.