Troubleshooting Guide

Having trouble with SuperAge? This guide covers the most common issues and their solutions, helping you get back to tracking your biological age smoothly.

Common Issues and Quick Fixes

Biological Age Not Displaying

Problem: App shows ”—” or “Calculating…” instead of biological age number.

Most Common Causes:

• Insufficient data: Need at least 7 days of consistent health data
• New user: First calculation takes 24-48 hours
• Health permissions: SuperAge doesn’t have access to required data
• Data gaps: Missing critical health information

Solutions:

1. Check Health permissions:

   • Open iPhone Settings > Privacy & Security > Health
   • Find SuperAge, ensure all required categories are enabled
   • Particularly check: Heart Rate, Steps, Sleep Analysis, Active Energy

2. Verify data collection:

   • Open Apple Health app
   • Check that data exists for past 7-14 days
   • Look for heart rate, step count, and sleep data

3. Wait for processing:

   • New users: Allow 24-48 hours for initial calculation
   • After data gaps: Wait 12-24 hours for recalculation

4. Restart the app:

   • Force close SuperAge and reopen
   • This triggers a fresh data sync and calculation

Inaccurate Biological Age Results

Problem: Biological age seems too high, too low, or inconsistent with expectations.

Understanding Accuracy:

• Biological age reflects current health patterns, not long-term fitness history
• Short-term lifestyle factors can significantly impact results
• Initial calculations may be less accurate than long-term assessments

Troubleshooting Steps:

1. Review data quality:

   • Check confidence score (should be >70% for reliable results)
   • Look for data gaps or inconsistencies
   • Ensure devices are worn consistently

2. Consider recent lifestyle changes:

   • Poor sleep can rapidly increase biological age
   • Stress, illness, or injury affect calculations
   • Changes in activity levels impact results

3. Wait for trend stabilization:

   • Focus on 30-day trends rather than daily fluctuations
   • Biological age typically stabilizes after 2-4 weeks of use

4. Verify device accuracy:

   • Ensure Apple Watch fits properly
   • Clean sensors regularly
   • Calibrate outdoor walking/running workouts

Data Sync Issues

Problem: Data not updating from Apple Health or between iPhone and Apple Watch.

iPhone to SuperAge Sync Issues:

1. Force refresh:

   • Pull down on main screen to refresh
   • Force close and reopen the app

2. Check background app refresh:

   • Settings > General > Background App Refresh
   • Ensure SuperAge is enabled

3. Verify HealthKit permissions:

   • Settings > Privacy & Security > Health
   • Check all SuperAge permissions are enabled

Apple Watch Sync Issues:

1. Restart both devices:

   • Restart iPhone and Apple Watch
   • Wait for full sync before opening apps

2. Check watch app installation:

   • Open Watch app on iPhone
   • Ensure SuperAge is installed and up to date

3. Verify Bluetooth connection:

   • Keep devices close together
   • Check Bluetooth is enabled on both devices

Apple Watch App Problems

Problem: Apple Watch app won’t open, shows old data, or displays errors.

Solutions:

1. Reinstall watch app:

   • Watch app on iPhone > SuperAge > Delete App
   • Reinstall from App Store tab in Watch app

2. Check watch storage:

   • Watch app > General > Usage
   • Ensure sufficient space available

3. Update watchOS:

   • Watch app > General > Software Update
   • Install latest watchOS version

4. Reset sync:

   • Unpair and re-pair Apple Watch (last resort)
   • This will require complete watch setup

Poor Data Quality

Problem: Confidence score consistently low (<50%) or irregular data patterns.

Improving Data Quality:

1. Apple Watch wearing habits:

   • Wear 22+ hours daily
   • Proper fit: snug but comfortable
   • Clean sensors weekly
   • Charge during sedentary periods

2. Sleep tracking optimization:

   • Wear watch overnight consistently
   • Enable Sleep Focus mode
   • Use third-party sleep apps for backup data

3. Heart rate accuracy:

   • Watch should not move during activities
   • Check for proper skin contact
   • Tighten band during workouts

4. Activity tracking:

   • Manually start workouts when appropriate
   • Carry iPhone when not wearing Apple Watch
   • Enable “Fitness Tracking” in Location Services

App Performance Issues

Problem: App crashes, freezes, or runs slowly.

Solutions:

1. Update to latest version:

   • App Store > Updates
   • Install latest SuperAge version

2. Restart iPhone:

   • Complete device restart
   • Clears memory and temporary files

3. Free up storage space:

   • Settings > General > iPhone Storage
   • Ensure at least 1GB free space

4. Reset app data (last resort):

   • Delete and reinstall SuperAge
   • Note: This will reset preferences but preserve Health data

Advanced Troubleshooting

Health Data Issues

Missing Historical Data:

• SuperAge can only access data that exists in Apple Health
• Check Health app for data availability
• Import data from other apps if needed

Inconsistent Measurements:

• Multiple sources can create conflicting data
• Review data sources in Health app
• Prioritize most accurate sources

Third-Party App Conflicts:

• Some apps may interfere with HealthKit data
• Temporarily disable other health apps to test
• Check app permissions and data sharing settings

Calculation Inconsistencies

Biological Age Fluctuations:

• Daily variations of ±1-2 years are normal
• Focus on weekly/monthly trends
• Stress, sleep, and illness cause temporary spikes

Sudden Large Changes:

• Check for data collection gaps
• Look for device or app changes
• Consider lifestyle factors (travel, illness, major stress)

Plateau in Improvements:

• Normal as biological age approaches optimal range
• May need more advanced interventions
• Consider consulting healthcare professionals

Privacy and Security Concerns

Data Safety Questions:

• All data processing happens on your device
• No data is sent to external servers
• Health data never leaves your device

Sharing and Export Issues:

• Use Apple Health’s built-in sharing features
• Export data directly from Health app
• SuperAge doesn’t store data independently

Device-Specific Issues

iPhone-Only Users (No Apple Watch)

Limited Data:

• Steps and basic activity tracking available
• Consider additional health apps for better data
• Sleep tracking requires third-party apps

Improving Accuracy:

• Use manual health data entry when needed
• Connect compatible smart scales and devices
• Enable all available iPhone health sensors

Older Apple Watch Models

Series 3 and Earlier:

• Some features may be limited
• Update to latest compatible watchOS
• May have slower sync times

Battery Life Concerns:

• Older watches may have reduced battery capacity
• Optimize settings to balance data quality and battery life

Multiple Device Users

Data Conflicts:

• Only one device should be primary for each data type
• Configure data sources in Health app
• Avoid duplicate data collection

Getting Additional Help

In-App Support

Help Section:

• Open SuperAge > Settings > Help
• Browse FAQ and troubleshooting tips
• Access latest updates and announcements

Data Quality Report:

• Settings > Data Quality
• Review detailed analysis of your health data
• Identify specific areas for improvement

Community Resources

User Forums:

• Connect with other SuperAge users
• Share troubleshooting tips and solutions
• Get advice on optimization strategies

Health Professional Consultation:

• For significant health changes or concerns
• Unusual biological age patterns
• Comprehensive health optimization

Contact Support

When contacting support, include:

• iPhone and Apple Watch models
• iOS and watchOS versions
• SuperAge app version
• Specific error messages or symptoms
• Screenshots when helpful

Email Support: support@superage.app Response Time: Typically within 24-48 hours Priority Issues: Data privacy, security, or health concerns

Prevention Tips

Maintain Data Quality

• Wear devices consistently
• Regular device maintenance and cleaning
• Update apps and operating systems promptly
• Monitor data quality scores regularly

Optimize Performance

• Keep sufficient storage space available
• Close unnecessary apps running in background
• Regular device restarts
• Monitor battery health of devices

Stay Informed

• Read app update notes
• Follow SuperAge announcements
• Join community discussions
• Keep up with health technology developments

Remember: Most issues resolve themselves with consistent device usage and proper setup. If problems persist after trying these solutions, don’t hesitate to contact support for personalized assistance.

Ready to optimize your experience further? Check out our health data setup guide for comprehensive configuration tips.